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How can we help you?

Popular topics: shipping, return, payment

Returns

Is it possible to return my order?

It's not possible to return personalised items, however, you can contact us if you are not totally happy with the item(s) received. We're ready to help you!
Please click on the contact us button below and log in to your account. Choose My Received Product and give us some details about the issue. Our support team will reply to you within a few hours and make sure the issue is resolved.

Didn't find what you're looking for? Contact us for direct support

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FAQs

How can I make my own personalised item?

Very easily! The design process is simplified into three steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout. If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

What are the changes due to COVID-19?

UPDATE
All required safety measures are implemented and it's important for us to let you know that we are still producing and shipping on time.
Due to current logistical disruptions (COVID-19) towards the UK, the delivery of your order might be delayed. Please choose UPS Express delivery for guaranteed delivery date.
With every order, you will get an expected shipping date and an expected delivery date. If your order has already been shipped, please consider waiting longer before claiming your order - we recommend a week or so. Our carrier partners are doing the utmost to deliver on time, however, due to the workload and safety measures, delays might happen.
We are grateful for your understanding and continuous support.
Stay safe!

I did not receive a confirmation email, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us,please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

What are the shipping costs and times?

All prices listed are excluding VAT.
  • Express (UPS) (A signature is needed for the delivery.) £7.46
  • Pick-up Point (UPS) (Delivery to a pickupoint near you. Opening hours differ per pickup-point.) £5.79
  • Standard* (Royal Mail) (Delivery on mon - sat. You don't need to be home, the package fits in your mailbox.) £2.46
  • Premium (FedEx - Hermes) (You don't need to be home, the package fits in your mailbox.) £4.13

When will I receive my order?

Guaranteed Delivery Date
If you opt for a Premium Shipment we can ensure your order will be with you on the delivery date displayed on the checkout page, which includes the preparation time to dispatch and also the shipping time altogether. You will receive a tracking link as soon as your order is shipped.

Estimated Delivery Date
Delivery time is not guaranteed for Standard Shipment as there are lot of factor affecting its speed and thus we would suggest Premium Shipping if there is a date that you would like to meet. Please note this option does not include a tracking link.

How can I track my order?

If you choose a tracking shipping method you will be able to track your order from your account page, available on our website. A tracking number will also be sent to you by email when your order is shipped. The tracking information can take a few hours to update after shipment, so please wait some time and check again before contacting our support team.

Public Holidays

During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

January 1st. - New Year

April 10th. - Good Friday

April 13th. - Easter

April 27th. - Kingsday

May 5th. - Liberation Day

May 21st. - Ascension Day

Juni 1st. - Pentecost

December 25th. & 26th. - Christmas Day