Is it possible to return my order?
Please click on the contact us button below and log in to your account. Choose My Received Product and give us some details about the issue. Our support team will reply to you within a few hours and make sure the issue is resolved.
Didn't find what you're looking for? Contact us for direct supportcontact us
How can I make my own personalised item?
Very easily! The design process is simplified into three steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout. If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!
What are the changes due to COVID-19?
All required safety measures are implemented and it's important for us to let you know that we are still producing and shipping on time.
Due to current logistical disruptions (COVID-19) towards the UK, the delivery of your order might be delayed. Please choose UPS Express delivery for guaranteed delivery date.
With every order, you will get an expected shipping date and an expected delivery date. If your order has already been shipped, please consider waiting longer before claiming your order - we recommend a week or so. Our carrier partners are doing the utmost to deliver on time, however, due to the workload and safety measures, delays might happen.
We are grateful for your understanding and continuous support.
I did not receive a confirmation email, was my order placed properly?
Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us,please let us know.
Can I cancel or make changes to my order?
Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.
Where can I track my order?
If you have chosen a shipping method with a tracking link, you will receive the link to track your order via email. You can find this link in the Shipping confirmation email that you’ve received from us. Once you click on it, you will be redirected to the webpage of the carrier you chose.
When will I receive my order?
What's the difference between Guaranteed and Estimated delivery?
Guaranteed Delivery Date
If you choose a shipping method with a guaranteed delivery date we will give you a more concrete time frame for the delivery of your order. You will receive a tracking link to follow the shipment of your order.
Estimated Delivery Date
If you choose a shipping method with an estimated delivery date we will provide you with an approximate delivery time. This means the order could arrive before or after the time frame given in the checkout. This option does not include a tracking link.
Despite the current circumstances, most orders are being delivered on time. Together with our carriers, we do our utmost to meet the date given, however, situations out of our control can occur. We thank you in advance for your patience and understanding.
What are the shipping costs and times?
- Express (UPS) (A signature is needed for the delivery.) £10.79
- Pick-up Point (UPS) (Delivery to a pickupoint near you. Opening hours differ per pickup-point.) £9.13
- Standard (Royal Mail) (You don't need to be home, the package fits in your mailbox. No tracking available.) £2.46
- Premium (FedEx - Hermes) (You don't need to be home, the package fits in your mailbox.) £3.75
During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.
January 1st. - New Year
April 5th. - Easter
April 27th. - Kingsday
May 13th. - Ascension Day
May 24th.- Pentecost
December 25th. & 26th. - Christmas Day