How can we help you?

Popular topics: shipping, return, payment

Privacy & Terms

How does handle my personal information?

For more information on how your personal information is handled by MyPersonalisedCase, please consult our Privacy Policy which can be found here:

What are the Terms & Conditions of MyPersonalisedCase?

The general terms and conditions can be found here:

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How can I make my own personalised item?

Very easily! The design process is simplified into three steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout. If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

I did not receive a confirmation email, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us,please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

What are the shipping costs and times?

All prices listed are excluding VAT.
  • Premium (GLS) (A signature is needed for the delivery.) £4.16
  • Express (UPS) (A signature is needed for the delivery.) £6.66
  • Pick-up Point (UPS) (Delivery to a pickupoint near you. Opening hours differ per pickup-point.) £3.74
  • Standard (Royal Mail) (You don't need to be home, the package fits in your mailbox.) £2.49

When will I receive my order?

Guaranteed Delivery Date
If you opt for a Premium Shipment we can ensure your order will be with you on the delivery date displayed on the checkout page, which includes the preparation time to dispatch and also the shipping time altogether. You will receive a tracking link as soon as your order is shipped.

Estimated Delivery Date
Delivery time is not guaranteed for Standard Shipment as there are lot of factor affecting its speed and thus we would suggest Premium Shipping if there is a date that you would like to meet. Please note this option does not include a tracking link.

How can I track my order?

You can track your order from your account page, available on our website. A tracking number will also be sent to you by email when your order is shipped. The tracking information can take a few hours to update after shipment, so please wait some time and check again before contacting our support team.

Public Holidays

During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

January 1st. - New Year

April 10th. - Good Friday

April 13th. - Easter

April 27th. - Kingsday

May 5th. - Liberation Day

May 21st. - Ascension Day

Juni 1st. - Pentecost

December 25th. & 26th. - Christmas Day