Frequently Asked Questions
Here you'll find answers to the most common questions about ordering your personalised phone case. We've covered everything you need to know to make your experience smooth and enjoyable.
Ordering Process
Creating your personalised phone case is very easy! The design process is simplified into three steps:
1. Choose your product - Select your phone model and case type
2. Upload an image - Use any photo, logos, or text in your design
3. Checkout - Complete your order securely
If you need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!
Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process.
Important: Please make sure you are happy with your design before checking out, as we cannot make changes once your order is submitted.
Be sure to check your junk or spam folder first. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.
We send confirmation emails immediately after order placement, so if you don't see it within a few minutes, checking your spam folder is the first step.
We offer bespoke B2B services for bulk orders with fast, affordable, and creative solutions for your business needs.
Key Details:
• Minimum Order: Just 15 items with the same personalisation
• How to Order: Use our website Customizator or upload print-ready images
• Product Range: All styles on our website available for customization
• Process: We provide sample photos for approval and personalized attention throughout
Pre-Order Questions? Contact our B2B team at b2b@mypersonalisedcase.co.uk for detailed information before placing your order.
Shipping & Delivery
If you have chosen a shipping method with a tracking link, you will receive the link to track your order via email. You can find this link in the shipping confirmation email that you've received from us.
Once you click on the tracking link, you will be redirected to the webpage of the carrier you chose where you can monitor your package's progress in real-time.
Additional tracking options:
• You can login to your account to check the status of an order
• No account created yet or forgot password? Reset or get your password here
Guaranteed Delivery Date: If you choose a shipping method with a guaranteed delivery date, we will give you a more concrete time frame for the delivery of your order. You will receive a tracking link to follow the shipment of your order.
Estimated Delivery Date: If you choose a shipping method with an estimated delivery date, we will provide you with an approximate delivery time. This means the order could arrive before or after the time frame given in the checkout. This option does not include a tracking link.
During public holidays and peak seasons, please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers.
Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.
UK Public Holidays:
January 1st - New Year's Day
Good Friday & Easter Monday
Early May Bank Holiday
Spring Bank Holiday
Summer Bank Holiday
December 25th & 26th - Christmas Day & Boxing Day
Lightning-Fast Processing: Order before 4pm on any workday and your personalised phone case ships the very same day! We know you're excited to get your hands on your unique design.
Flexible Delivery Options: Choose the shipping speed that works for you during checkout - from budget-friendly standard mail to lightning-fast express delivery.
Delivery Timeline: Depending on your chosen shipping method, expect your order to arrive within 1-10 days. All delivery timelines are clearly displayed at checkout so you can pick the perfect option for your needs.
Whether you need it tomorrow or can wait a week to save some money, we've got the perfect shipping solution for you!
Product & Quality
We are proud to be The Phone Case Print Specialist with:
50,000+ positive reviews from satisfied customers
Secure payment methods for your peace of mind
High-quality printing technology and materials
Fast, automated production process
Wide range of phone models supported
Our commitment to quality and customer satisfaction has made us a trusted choice for personalised phone cases.
You can use any photo, logos, or text in your design. We accept most common image formats including JPEG/JPG, PNG, GIF, and BMP.
Tip: For the best print quality, use high-resolution images (at least 300 DPI) and avoid heavily compressed files.
Payment & Security
We offer secure payment methods including:
Credit and Debit Cards: Visa, Mastercard, American Express
PayPal
Apple Pay
Google Pay
All payments are processed through secure, encrypted connections to protect your financial information.
Yes, absolutely. We use industry-standard SSL encryption and secure payment processing to protect your personal and financial information. We are PCI DSS compliant and never store your payment details on our servers.
Your security is our top priority, and we continuously update our security measures to ensure your data remains protected.
Returns
It's not possible to return personalised items, however, you can contact us if you are not totally happy with the item(s) received. We're ready to help you!
Please contact us and log in to your account. Choose My Received Product and give us some details about the issue. Our support team will reply to you within a few hours and make sure the issue is resolved.
• No account created yet or forgot password? Reset or get your password here
Still have questions?
If you couldn't find the answer you were looking for, our customer service team is here to help!
Contact Us Here